Refund policy

Our customized or made to order items are ineligible for return. We do not offer refunds or exchanges for any custom made products. 

You can always contact us for any return question at info@formiing.com. 

 

Damages and issues
If your package or its contents are damaged upon delivery, please notify the shipment provider immediately.

If the products arrive in a damaged state, contact our Customer Care Team for assistance no later than 48 hours of delivery. To help us resolve the issue, please provide:

· A picture of the damaged product.

· Photos of the product packaging, shipping packaging, and packing materials.

· Your order number.

We will guide you through the claims process and work to resolve the issue as quickly as possible.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@formiing.com.