Made to order items are ineligible for return. We do not offer refunds or exchanges for any custom made products.
For more information, please see our shipping policy here.
Warranty
Please note that many of our products are hand-made. However, if your item arrives damaged, please contact our Customer Care Team for assistance no later than 48 hours of delivery.
We offer a 3-year warranty on all furniture products, subject to assessment on usage. Warranty claims do not cover defects resulting from normal wear, misuse, improper assembly, failure to follow care instructions, unauthorized modification, or conditions outside recommended parameters.
Formiing does not warrant:
• natural variations in wood grain or figure or the presence of character marks
• changes in surface finishes, including colorfastness, due to aging, exposure to light or direct sunlight
• marks, scars, or wrinkles occurring naturally in leather/textile upholstery
• failure resulting from normal wear and tear
• pilling of textiles
• matching of colors, grains, or textures of natural materials
• colorfastness or the matching of colors of textiles or surface finishes, including an exact match to cuttings, samples, or swatch cards
• damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments
• damage or marking of materials or abrading of textiles over time caused by sharp or foreign objects
• discoloration of textiles and surface materials due to soiling, stains, or dye transfer from clothing, including denim
• products that are exposed to extreme environmental conditions or that have been subject to improper storage.
For questions about the claims process, please email info@formiing.com